Contact Polar Refrigeration & Air Control

We provide furnace, boiler, air-conditioning, heat-pump, ductless, rooftop, and commercial HVAC service, plus commercial refrigeration and indoor air quality solutions — covering repair, installation, replacement, and maintenance for homeowners, landlords, condo associations, two-flats, and small commercial properties across Chicago and Chicagoland.

Yes. We answer emergency calls 24 hours a day, 7 days a week, with a 60-minute call-back and same-day dispatch whenever weather and volume allow. That covers no-heat and no-cool emergencies as well as commercial refrigeration failures that put inventory at risk.

As non-binding planning figures, furnace and central-AC replacements commonly run about $4,200–$9,500, boilers roughly $6,500–$15,000, and heat pumps $10,000–$22,000, with permits, ductwork, or electrical upgrades adding more. Your written quote is based on a load calculation for your specific home — not a flat price.

Repair usually makes sense for isolated failures on equipment under about 12–15 years old. Replacement becomes the better value when repairs recur, efficiency is low, a major component fails, or a heat exchanger is cracked. We give you both options in writing with real numbers so you can decide with confidence.

Leave your home immediately and call 911 or your gas utility from outside. Do not restart the equipment, use switches or flames, or use an oven for heat. Contact us for the HVAC repair only after emergency responders or the gas utility have made the property safe.

Yes. We are a licensed and insured HVAC and refrigeration contractor, our refrigerant work is performed by EPA Section 608 certified technicians, and we operate in compliance with Illinois IDFPR and Chicago BACP requirements. We're glad to provide credentials before work begins.

Yes. Chicago code requires a mechanical permit before installing, replacing, or altering regulated HVAC equipment. We pull the permit, coordinate any required inspection, and handle the paperwork as part of the job so you don't have to.

We serve Chicago and communities across Chicagoland and Cook County — including Evanston, Oak Park, Cicero, Berwyn, Skokie, Naperville, Schaumburg, and dozens more suburbs across DuPage, Lake, Will, Kane, and McHenry counties. Check our service-area pages for your community.

Response depends on staffing, weather, your location, building access, and emergency volume. We answer 24/7 and commit to a 60-minute call-back on emergencies, with same-day dispatch whenever weather and volume allow. When you call, we give you a realistic arrival window for your neighborhood rather than a vague all-day promise — and no-heat and no-cool emergencies are prioritized.

Yes, a heat pump can work well in Chicago when the design addresses cold-weather performance and backup heat. The proposal should cover electrical capacity, controls, outdoor-unit placement, noise, and any building approvals, along with manufacturer performance and warranty documentation for the specific equipment. We'll explain the cold-weather operating strategy before you commit.

A clear estimate separates equipment, labor, permits, ductwork, electrical work, disposal, accessories, startup testing, warranty, financing, payment milestones, and exclusions. For a vintage home, two-flat, high-rise, or rooftop system it should also address access, venting, hydronic balancing, and building approvals — so a low upfront number isn't hiding scope that surfaces later.

Schedule furnace and boiler maintenance in early fall and AC or heat-pump maintenance in spring, before Chicago's winter freezes and summer heat waves push systems hardest. Follow the manufacturer's filter schedule between visits, and note short cycling, unusual noise, humidity, uneven rooms, leaks, or rising bills so we can catch problems early.

Sometimes — coverage depends on your policy, the cause of loss, building responsibility, and exclusions, so a standard policy may exclude ordinary mechanical breakdown without an equipment-breakdown or spoilage endorsement. Photograph the equipment, model plates, error codes, leaks, and visible damage before cleanup when safe, keep the diagnosis, estimates, invoices, and permits, then contact your insurer or property manager.